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AMA Certificate in Customer Satisfaction
SUGGESTED CURRICULUM
Complete 10 CEU’s
RECOMMENDED CORE COURSE:
ELECTIVES:
- Communication Skills for Managers, 5th Edition 978-07612-13383
- How to Be a Great Call Center Representative 978-07612-13468
- How to Build High-Performance Teams 978-07612-13758
- Interpersonal Communication Skills in the Workplace, 2/e 978-07612-14755
- Interpersonal Negotiations: Breaking Down the Barriers 978-07612-14106
- Keeping Customers for Life 978-07612-13789
- Making Teams Work 978-07612-13475
- Managing the Customer Satisfaction Process 978-07612-14144
- Practical Problem-Solving Skills in the Workplace 978-07612-13895