Overview

How to improve listening skills using active, critical, and responsive listening techniques.

Now you can learn the listening skills you weren't taught in school with Listen and Be Listened To, Third Edition. This program's unbeatable combination of four one-hour CDs and a step-by-step workbook gives you specific solutions to real-life management problems and the expert listening techniques you need to succeed.

Course Objective: Improve listening skills by using specific techniques that will enable you to save time and reduce costly mistakes and losses caused by miscommunication with customers and co-workers

Selected Learning Objectives

• Listen to others actively, critically, and responsively

• Become a more intelligent and discerning listener

• Save time and reduce costly mistakes and losses caused by miscommunication with both customers and co-workers

• Listen with all your senses — and pick up the feelings and messages behind the words

• Discriminate between the various non-verbal cues you receive —and send — in every face-to-face communication

• Overcome the barriers to good listening: distractions, personal perceptions, and language problems

• Focus on the content of the messages you hear, not the delivery

• Improve your memory so you can retain important facts