Managing and Achieving Organizational Goals

 Managing and Achieving Organizational Goals

Author: Jeffery H. Davis
Credit: 1.0 CEUs
Testing Format: multiple choice
Your Price: $139.00
ISBN: 9780761213918
Format: Book



Table of Contents

About This Course

How to Take This Course

Pre-test

1. The Importance and Value of Organizational Goal Setting 1

Introduction

Defining Some Goal-Setting Terms

Mission

Objectives

Strategy

Goals

Action Plans

Determining Your Organization’s Mission

The Value of Goal Setting

Commitment Level

Reduction in Workplace Conflict

Performance Enhancement

The Power of Goal Setting

Focused Effort

Better Time and Resource Management

Measurement of Success

Recap

Review Questions

2. Selecting the Right Departmental Goals 15

The Effect of Selecting the Wrong Goals

Why Goals Sometimes Fail

The Formula for Choosing the Right Goals

Tying a Goal to the Organization’s Current Strategy

Choosing the Right Goals for Your Department

Determining the Value of a Potential Goal

Impact on the Internal and External Customer

Implementation Time Versus Time Saved

Using Time Cost-to-Savings Calculations

Cost-to-Savings Analysis

Cost-to-Savings Goal Analysis

Recap

Review Questions

3. The How-To’s of Goal Setting 35

The Need for SMART Departmental Goals

The SMART Goal-Setting System

Specific

Measurable

Attainable

Relevant

Time-Trackable

Setting Your Individual Goals

Action Planning

Devising Your Individual Action Plan

Recap

Review Questions

4. Selling Goals to the Department 51

Introduction

The Reason for Selling Goals

The Involvement Strategy

Planning Goals

Generating Ideas and Solutions

Taking Responsibility

Brainstorming

Developing Your Goal-Selling Strategies

The Informational Strategy

Key Questions

Developing Your Key Question List

The Inspirational Strategy

Inspiring Your Staff

Applying the Inspirational Strategy

The Invitational Strategy

Benefits for the Group

Developing Your Invitational Strategy

Recap

Review Questions

5. Tracking and Managing Departmental Goals 67

Introduction

The Need for Tracking Goals

Check Sheets

Using a Check Sheet to Pinpoint Problems

Using Check Sheets in Your Organization

Visualizing the Goal with Graphs

Graphic Illustration

Developing Your Graph

Feedback Charts

Creating a Feedback Loop

Developing Your Feedback Chart

Recap

Review Questions

6. Troubleshooting Your Departmental Goals 83

Introduction

When Goals Get Off Track

Why Goals Get Off Track

Distractions and Emergencies

Lack of Consistent Reminders

Resource Allocation

Goal Miscommunication

Contingency Plans

A Vendor Contingency Plan

Using Contingency Planning

Finding the Problem Behind a Sidetracked Goal

Causes Behind the Problem

Using a Cause-and-Effect Worksheet

Recap

Review Questions

7. Accomplishing Goals and Setting New Ones 99

Introduction

Goal Accomplishment

Celebrating, Publicizing, and Appreciating

Celebrating Goal Accomplishment

Publicizing Departmental Goal Accomplishment

Appreciating Those Who Helped

The Benefits of Goal Accomplishment

Lessons Learned

Analyzing Staff Learning Experience

Building a Bridge to New Goals

Possible New Goals

Brainstorming Potential Goals

Congratulations!

Recap

Review Questions

Bibliography

Post-test

Index