Overview

How to deal with confrontation decisively, cope with stress, and present a confident, professional image in all your business interactions.

Getting Assertive, Second Edition shows you how to manage workplace confrontation, cope with stress and respond calmly when presented with unreasonable demands. This program examines proven ways to handle yourself decisively yet diplomatically; effectively deal with stress and tension; present a confident, professional image at meetings and in one-one encounters; and increase your self-esteem.

Course Objective: Develop the skills needed to deal with confrontation, manage stress, and respond to unreasonable demands.

Selected Learning Objectives

• Develop the ability to sell your ideas to other people

• Present a confident, professional image at meetings and one-on-one

• Increase your self-esteem

• Deal with confrontation decisively

• Manage stress and tension

• Say “no” to unreasonable demands