Performance Appraisals

Strategies for Success

 Performance Appraisals

Author: Diane Arthur
Credit: 1.8 CEUs
Testing Format: multiple choice
Your Price: $159.00
ISBN: 9780761214625
Format: Book

Table of Contents

About This Course

How to Take This Course


1. The Performance Appraisal Process: An Overview 1

Objectives of the Performance Appraisal Process

Obstacles to Achieving Performance Objectives

Lack of Clarity

Lack of Mutual Respect

Managerial Resistance to Participating in the Performance Appraisal Process

A Common Misperception about Performance Appraisals

Benefits and Uses of Performance Appraisals

Benefits and Uses for Employees

Benefits and Uses for Managers

Benefits and Uses for the Organization

Elements of an Effective Performance Appraisal System

Respective Responsibilities

Human Resources Practitioners




Review Questions

2. Coaching and Counseling 25


Coaching Characteristics

Spontaneous Coaching

Planned Coaching


Counseling Characteristics

Directive Counseling

Nondirective Counseling

Managerial Coaching and Counseling Responsibilities and the Performance Appraisal Process

Apply Effective Communication Skills to Coaching and Counseling

Verbal Communication Skills

Written Communication Skills

Measure the Effectiveness of Communication Skills


Review Questions

3. Establishing Standards of Performance 49

Legal Parameters of Measuring Performance

Key Legislation

At-will Relationship

Performance Appraisals and Terminations

Legal and Job-Specific Language

Methods of Appraisal

Common Criteria

Choosing the Most Suitable Appraisal Method


Position Descriptions

Job Requirements

Duties and Responsibilities

Disciplinary Action and Documentation

Progressive Disciplinary Steps

Performance Appraisal Forms

Ways in Which Appraisal Forms Are Effectively Used

Ways in Which Appraisal Forms Are Ineffectively Used

Rating Terminology


Review Questions

4. Preparing for Performance Appraisal Meetings 73

Questions Managers Should Ask Themselves

Asking Employees to Prepare Self-Evaluations

Culling Information Upon Which the Appraisal will Be Based

Position Descriptions

Employee’s Work Record

Mutually Agreed-Upon Performance Objectives

Input from Others

Anticipating Possible Employee Reactions

Agreeable Reaction

Contrary Reaction

Nervous Reaction

Defensive Reaction

Silent Reaction

Overconfident Reaction

Create an Appropriate Setting


Minimum Number of Distractions



Review Questions

5. The Written Review 93

Why Written Performance Appraisals Are Important

Justify Salary Increases

Support Changes in Job Status

Support Disciplinary Action

Why Managers Dislike Writing Performance Appraisals

Viewing Written Performance Appraisals as a Useful Tool

The Importance of Establishing a Format

A Seven-Step Format

Writing Guidelines

Writing Dos

Writing Don’ts

Language Selection


Review Questions

6. Conducting the Performance Appraisal Meeting 111

Effective Interviewing Skills

Setting the Stage

Different Types of Interview Questions

Talking Versus Listening

Body Language

Areas to Be Covered

Past Performance

Previously Set Performance Objectives

New Performance Objectives

Career Development Plans

Typical Performance Appraisal Meeting Pitfalls

Conducting Negative Appraisal Meetings

Conclude the Meeting

Manager’s Checklist


Review Questions

7. Special Topics in Performance Appraisal 137

Creating and Maintaining a Motivating Atmosphere

Employee Motivation: An Overview

Motivational Theories

Motivational Theories in Relation to Employee Performance

What Workers Really Want


Mentoring Programs

Mentoring Programs in Relation to Performance Appraisals

Managerial Feedback

Performance Appraisals for Remote Employees

What Is Remote Employment?

Performance Monitoring

Building a Relationship with Remote Employees

Performance Measurement

Web-Based Performance Appraisals

Advantages of Web-Based Appraisals

Disadvantages of Web-Based Appraisals

Appraisal Software


Review Questions