AMA Certificate in Customer Satisfaction

SUGGESTED CURRICULUM
Complete 10 CEU’s

RECOMMENDED CORE COURSE:

• Delivering Knock Your Socks Off Service 978-07612-13390

ELECTIVES:

• Communication Skills for Managers, 5th Edition 978-07612-13383
• How to Be a Great Call Center Representative 978-07612-13468
• How to Build High-Performance Teams 978-07612-13758
• Interpersonal Communication Skills in the Workplace, 2/e 978-07612-14755
• Interpersonal Negotiations: Breaking Down the Barriers 978-07612-14106
• Keeping Customers for Life 978-07612-13789
• Making Teams Work 978-07612-13475
• Managing the Customer Satisfaction Process 978-07612-14144
• Practical Problem-Solving Skills in the Workplace 978-07612-13895