How To Be An Effective Facilitator
Author: Charles M. Cadwell
Credit: 1.0 CEUs
Testing Format: multiple choice
Your Price: $139.00
ISBN: 9780761214113
Format: Book
Overview
How to keep a person or team on track and work well with diverse personalities.
By definition, a facilitator is a person who makes things easy. But if you sometimes find the role to be tough—mainly because you’re a manager, not a professional facilitator—this targeted course provides all the help you need. It teaches you the skills needed to keep a person, group, or team on track, and it shows you how to work well with diverse personalities.
Designed for general managers whose time is at a premium, the course presents a six-step process and tools that you can apply in any situation—whether you’re facilitating a short-term problem-solving session or a multi-year strategic planning project.
Course Objective: Teach managers to understand the role of the facilitator in group, team, and individual settings and develop skills to facilitate short- and long-term projects.
Selected Learning Objectives
• Build commitment and foster a “we” approach
• Develop effective, time-saving agendas
• Deal with equipment and logistics, such as room setup and flip chart techniques
• Utilize different types of questioning techniques
• Become an active listener
• Give better feedback
• Use tools such as brainstorming and storyboarding
• Avoid groupthink
Testing Format
This course contains one multiple choice test valued at one Continuing Education Unit (CEU).
Table of Contents
About This Course
How to Take This Course
Pre-test
1. Getting Started As a Facilitator 1
What Is Facilitation?
Uses of Facilitation
Problem Solving or Work Improvement
Strategic Planning
Project Planning
Individual Facilitating
Facilitator Behaviors
What Facilitators Do
How Facilitators Do What They Do
Building Commitment
Establishing Expectations
Using the “We” Approach
Providing Support and Resources
Encouraging Acceptance of Responsibility and Authority
Taking a Personal Interest
Recap
Review Questions
2. The Facilitation Process 15
Putting Principles into Practice
Facilitation Focus
Content Knowledge
Process Knowledge
The Facilitation Model
1. Define Purpose and Ground Rules
2. Specify Objectives
3. Analyze the Situation
4. Identify Options
5. Prepare and Implement the Action Plan
6. Follow Up
Recap
Review Questions
3. Preparing to Facilitate 33
Putting Principles into Practice
Characteristics of Effective Facilitation Team Members
1. Expertise
2. Impact
3. Commitment
4. Support
5. Number
Keys for Developing an Agenda
Limit the Number of Topics
Decide on Time Requirements
Prioritize Items and Decide on Sequencing
Prepare a Written Agenda
Facilitation Environment Requirements
Equipment and Materials
Room Setup
Room Size and Shape
Location
Flip-chart Techniques for Facilitators
Have More Than One Flip-chart
Print with Capital Letters
Use Abbreviations
Use Paper with Lines and Grids
Use Multiple Colors
Use the Top Two-Thirds of the Page
Hang Completed Pages on the Wall
Don’t Block Participants’ View
Remain Neutral
Use a Recorder
Recap
Review Questions
4. Interpersonal Facilitation Skills 51
Putting Principles into Practice
Asking Questions
Open Questions
Direct Questions
Reverse Questions
Referral Questions
Using Questions Effectively
Active Listening
The Listening Process
Providing Feedback
Positive Feedback
Corrective Feedback
Managing Conflict
Recap
Review Questions
5. Facilitation Tools 67
Putting Principles into Practice
Brainstorming
The Nominal Group Technique
Rank Ordering
Force-Field Analysis
Cause-and-Effect Diagram
Storyboarding
Small Groups
Data Gathering
Recap
Review Questions
6. Facilitation Dynamics 83
Phases of Team Development
Forming
Storming
Norming
Performing
Groupthink
Signs of Groupthink
Overcoming Groupthink
Constructive Participant Roles
Negative Participant Roles
Recap
Review Questions
7. Facilitation Success 97
Selecting a Facilitator
Selecting Internal Facilitators
Selecting External Facilitators
Developing New Facilitators
Observe a Facilitation Session
Work with an Experienced Facilitator
Videotape Feedback
Lead a Facilitation Session
Facilitation As a Leadership Process
Facilitation Skills for Leaders
Facilitation and Leadership in the Future
Recap
Review Questions
Bibliography
Post-test
Index