Managing and Achieving Organizational Goals
Author: Jeffery H. Davis
Credit: 1.0 CEUs
Testing Format: multiple choice
Your Price: $139.00
ISBN: 9780761213918
Format: Book
Overview
Practical tips and techniques to facilitate goal setting in any organization.
This self-study course is a hands-on guide to both setting and redefining goals, as well as a nuts-and-bolts planning resource for achieving those goals.
It’s all here: how to implement five proven goal-setting criteria…trouble shoot and rescue goals that have gotten off track…tie in departmental goals to the larger organization’s mission…and facilitate a wider buy-in of each goal.
Course Objective: Learn to set and achieve department or work unit goals that drive the organizational mission.
Selected Learning Objectives
• Implement five proven goal-setting criteria to increase your chances for success
• Tie in departmental or work unit goals to the larger organization’s mission
• Develop a credible selling strategy to facilitate a wider buy-in of each goal
• Create an action plan to carry out objectives
• Track goals to make certain they accomplish objectives on time
• Troubleshoot and rescue goals that have gotten off track
• Celebrate goal achievement and recognize individual and work unit contributions
Testing Format
This course contains one multiple choice test valued at one Continuing Education Unit (CEU).
Table of Contents
About This Course
How to Take This Course
Pre-test
1. The Importance and Value of Organizational Goal Setting 1
Introduction
Defining Some Goal-Setting Terms
Mission
Objectives
Strategy
Goals
Action Plans
Determining Your Organization’s Mission
The Value of Goal Setting
Commitment Level
Reduction in Workplace Conflict
Performance Enhancement
The Power of Goal Setting
Focused Effort
Better Time and Resource Management
Measurement of Success
Recap
Review Questions
2. Selecting the Right Departmental Goals 15
The Effect of Selecting the Wrong Goals
Why Goals Sometimes Fail
The Formula for Choosing the Right Goals
Tying a Goal to the Organization’s Current Strategy
Choosing the Right Goals for Your Department
Determining the Value of a Potential Goal
Impact on the Internal and External Customer
Implementation Time Versus Time Saved
Using Time Cost-to-Savings Calculations
Cost-to-Savings Analysis
Cost-to-Savings Goal Analysis
Recap
Review Questions
3. The How-To’s of Goal Setting 35
The Need for SMART Departmental Goals
The SMART Goal-Setting System
Specific
Measurable
Attainable
Relevant
Time-Trackable
Setting Your Individual Goals
Action Planning
Devising Your Individual Action Plan
Recap
Review Questions
4. Selling Goals to the Department 51
Introduction
The Reason for Selling Goals
The Involvement Strategy
Planning Goals
Generating Ideas and Solutions
Taking Responsibility
Brainstorming
Developing Your Goal-Selling Strategies
The Informational Strategy
Key Questions
Developing Your Key Question List
The Inspirational Strategy
Inspiring Your Staff
Applying the Inspirational Strategy
The Invitational Strategy
Benefits for the Group
Developing Your Invitational Strategy
Recap
Review Questions
5. Tracking and Managing Departmental Goals 67
Introduction
The Need for Tracking Goals
Check Sheets
Using a Check Sheet to Pinpoint Problems
Using Check Sheets in Your Organization
Visualizing the Goal with Graphs
Graphic Illustration
Developing Your Graph
Feedback Charts
Creating a Feedback Loop
Developing Your Feedback Chart
Recap
Review Questions
6. Troubleshooting Your Departmental Goals 83
Introduction
When Goals Get Off Track
Why Goals Get Off Track
Distractions and Emergencies
Lack of Consistent Reminders
Resource Allocation
Goal Miscommunication
Contingency Plans
A Vendor Contingency Plan
Using Contingency Planning
Finding the Problem Behind a Sidetracked Goal
Causes Behind the Problem
Using a Cause-and-Effect Worksheet
Recap
Review Questions
7. Accomplishing Goals and Setting New Ones 99
Introduction
Goal Accomplishment
Celebrating, Publicizing, and Appreciating
Celebrating Goal Accomplishment
Publicizing Departmental Goal Accomplishment
Appreciating Those Who Helped
The Benefits of Goal Accomplishment
Lessons Learned
Analyzing Staff Learning Experience
Building a Bridge to New Goals
Possible New Goals
Brainstorming Potential Goals
Congratulations!
Recap
Review Questions
Bibliography
Post-test
Index